Frequently Asked Questions (FAQs)
About Orders
How do I place an order?
Browse our products, add items to your cart, and checkout with your preferred payment method.
How will I know if my order is confirmed?
You’ll receive an email and SMS confirmation with your order details immediately after purchase.
Can I cancel or change my order after placing it?
Yes, you can cancel or modify within 12 hours of placing your order by contacting us at support@skrollup.com or +91 70950 54264.
What happens if my order is delayed?
If there is a delay, we will notify you by email or phone and keep you updated until delivery.
About Shipping & Delivery
What is the delivery time?
Metro cities: 3–5 business days. Other locations: 5–7 business days.
Do you deliver across India?
Yes, we deliver to almost every location in India.
Do you offer free shipping?
Yes, We do offer free shipping on any product.
How can I track my order?
Once shipped, we’ll send you a tracking link via email/SMS to track your package.
About Returns & Refunds
What is your return policy?
We offer a 7-day return window for unused items in original condition with tags
How do I initiate a return?
Email us at support@skrollup.com or do Whatsapp +91-705054264 with your order number, and we’ll assist you.
How long does it take to get my refund?
Refunds are processed within 3–5 business days after approval.
Are there any items that cannot be returned?
Yes, certain personal-use products may not be eligible for return
About Exchanges
Do you offer product exchanges?
Direct exchanges aren’t available. You can return the item and place a fresh order.
What if I received the wrong product?
Please contact us immediately, and we’ll arrange a replacement at no extra cost.
Can I exchange a product for a different size/color?
Yes, by returning the product and ordering the preferred size or color separately
What happens if my order is delayed?
If there is a delay, we will notify you by email or phone and keep you updated until delivery.
About Payments
What payment methods are accepted?
We accept debit/credit cards, UPI, wallets, and net banking.
Is Cash on Delivery available?
Yes, COD is available in most parts of India.
Are my payment details secure?
Yes, all payments are processed through secure, encrypted gateways.
Can I get an invoice for my order?
Yes, invoices are automatically sent to your registered email after purchase.
Other Questions
How can I contact customer support?
You can reach us at support@skrollup.com or call/WhatsApp us at +91 70950 54264.
Do you offer bulk or wholesale discounts?
For bulk orders, please contact our support team for special pricing.
What makes Skrollup.com unique?
We focus on quality, transparency, and timely delivery to ensure the best shopping experience across India.